Returns Policy

Taylor Hill Scarves & Co.

At Taylor Hill Scarves & Co., we take great care to ensure all products are delivered in good condition. If, however, you receive a faulty item or an incorrect product, please review the policy below.

Reporting a Fault or Incorrect Item

Please inspect all goods immediately upon receipt or collection. If you believe an item is faulty or incorrect, notify us by email at accounts@taylorhillscarves.com.au as soon as possible, preferably within 7 days of receiving the goods, so we can promptly assist.

What Can Be Returned (Faulty Items Only)

A manufacturing fault refers to a defect resulting from production, including:

Scarves, snoods, ponchos, wraps & kaftans

Ink runs
Unfinished edges

Bags

Unfinished edges
Broken handles or buckles on arrival

Necklaces

Broken clasps or incomplete links on arrival

Not Considered Manufacturing Faults

Pulls, holes, or damage caused by wear, handling, or misuse
Loose threads that can be trimmed
Damage occurring after the item has been in retail circulation for more than 14 days

Returns Process

All return claims must include clear photo evidence of the fault. Claims without photo proof may be declined.

Please do not return any item without written approval from our team. Unauthorised returns will not be accepted.

Once approved:

Items must be returned within 7 working days
Items must be unused, unwashed, unaltered, and in original packaging
Invoice number must be included

Refunds, Credits & Replacements

Where a product is confirmed to be faulty, we will offer a replacement, credit, or refund in accordance with Australian Consumer Law.

For lower claims involving fewer than three (3) items or a total value under $30, we may issue a credit in lieu of replacement as a practical resolution, unless otherwise required under Australian Consumer Law.

Returns Address

Taylor Hill Scarves & Co.
Attn: Accounts Department
Unit 54 / 15 Cochranes Road
Moorabbin VIC 3189

Return Shipping

Customers are responsible for arranging and paying for return shipping unless the item is confirmed to be faulty or an alternative arrangement is agreed upon.

We recommend using a tracked courier, as we cannot accept responsibility for items lost in transit.

Change of Mind

Change-of-mind returns are not accepted, including incorrect selection or finding the product elsewhere at a lower price. Please choose carefully before placing your order.