Returns Policy
At Taylor Hill Scarves & Co. we want all our customers to be completely happy with their purchases, therefore, your satisfaction is our No.1 Priority. We take stringent measures to ensure that the items delivered to you are in good condition, but sometimes it is beyond our control. If due to some unforeseen situation you are not happy with the product you received, due to manufacturing defect or a wrong item sent to you by mistake, please read our policy below for instructions on what to do.
WHAT happens if you are not happy with the goods you received?
In the event what we sent you do not meet your expectation, let us know by email enquiry@taylorhillscarves.com.au within 7 days of receiving the goods, we will try our best to find a mutually consented resolution for the situation.
WHEN do you need to notify us?
We highly recommend you immediately inspect all goods that we delivered to you or that you collected from Taylor Hill Scarves & Co.’s warehouse, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. Please notify us if there is any faulty or wrong item within 7 days.
WHAT can be returned?
Items which are Faulty = Manufacturing defect.
Manufacturing defect definition: Frailty or shortcoming in a product resulting from departure from its design specification during production such as:
- Scarves, snoods, poncho, wraps, and kaftans: Ink run and unfinished edges.
- Bags: Unfinished edges & broken handle and buckles on arrival of goods.
- Necklaces: Incomplete link or broken buckle on necklaces on arrival of goods
Not manufacturing defects:
- Scarves, snoods, poncho, wraps, and kaftans: Pulls and holes on item resulting from rough handling and loose threads that can be cut or can be pulled out as it is not part of article.
- Bags: Broken handle or broken buckles once the item has left the retail shop more then 14 days.
- Necklaces, Choker and Bracelets: Broken links and buckles once they have left the retail shop for more then 14 days.
DO you offer money back?
We offer both credit towards your next order and money back.
WHEN do you reject a return claim?
All claims NEED to be accompanied by photos proof of the fault, without the photo as proof; we have the right to reject the claim. If products are deliberately tampered with or over the reporting period, exchange and credit will be nulled.
WHAT do I need to do, to report a faulty item?
This is what needs to happen now:
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Fill in this form (Be as specific as possible when describing the problem, as all returned items are examined)
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Take a photo of the faulty item.
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Email the form and the photos to enquiry@taylorhillscarves.com.au
We endeavor to get back to you within 14 days.
WHEN do items need to be returned by?
Always be sure to report your problem within 7 days of receiving the item in question. Always email enquiry@taylorhillscarves.com.au us, first if you have a problem to report.
Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us as no credit or replacement shall be given on such items. Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a the Invoice Number.
WHERE do items need to be returned?
Once the office is notified and you have been requested to send the item back. Kindly send us the accompanying form and item to our office at:
Taylor Hill Scarves & Co.
Attn: Admin
Unit 70/ 15 Cochranes Road, Moorabbin, Vic 3189.
HOW to return items?
All returning items need to be in its original packaging along with the form provided. Safe delivery to you is our responsibility; in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you, therefore make sure to send thru a reliable courier agency only and forward the tracking details to us.
HOW long before you receive a credit for returns?
We endeavor to get back to you within 14 days.
DO you accept change of mind?
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
